Hyatt Regency Grand Cypress Resort

Stayed at the Hyatt Regency with my family including my 2.5 year old daughter for our trip to Disney World. Room was a little small (only beds, no table or room for a sitting area) though the entire property was great - very clean and excellent staff who were available and so kind! Excellent location located only 5 mins from Starbucks and about 15/20 minutes from The Pointe, Orlando where many restaurants are located. 15 min drive to Magic Kingdom and Animal Kingdom. Pros: incredibly friendly and warm staff, great massive pools with delicious lunch food and kids options, lots of do on-site when you need a down day from the parks like boating, rock climbing. Cons: we booked a crib with our reservation and it took us calling and asking the front desk several times to bring the crib up to our room, small-ish rooms, we had a lake-view room and faced a wedding which was pretty loud until around 10pm on Saturday night (as a family with a young child that had just spent a whirlwind 3 days at Disney, we went to bed at 8 every day so it was a little annoying).

We absolutely loved Tim and Merlot. He took time to talk to us a while and let us get pictures. We looked forward to seeing Merlot in the mornings on his perch. We also LOVED Brian, the bartender and the Lakehouse restaurant. We made it a point to buy all our drinks from him as we wandered the resort. He was super attentive, hilarious, very awesome. We Loved the bikes and paddle boats. We used both. And even though we only had 20 minutes till the bikes closed up, the gentleman let us go anyway. He could have said no. That was very cool of him and we made sure to be back on time for him. Wish we remembered his name. We LOVED the waterfall hot tub. It was fabulous. We genuinely completely enjoyed our stay. It was our first wedding anniversary and we haven’t stopped telling everyone all about it. We travel at least 2-3 times a year and this was one of the best stays.

- a big territory - hotel is old, but you cannot tell, it’s renovated, well taken care of, rooms are new - very clean - shuttle to the Magic Kingdom - super good breakfast a very pleasant stay! Highly recommend!

The staff was friendly and welcoming. We loved all the amenities the property has to offer. The pool is amazing. The overall feel of the property and aesthetics. It is well maintained.

The hotel itself is very grand, with the main atrium being very impressive as you enter. Reception staff are very friendly during check-in and went through everything even though we had stayed before. The shuttle service is good although not as comprehensive as it used to be a few years ago. If you want to get to some of the Disney parks for opening, you'll have to get an Uber, despite the $45 a day resort fee. Location is very good however, being fairly central to all parks and there are some nice dining options nearby. The grounds and the pool areas are fantastic and very well kept. Some of our stay was also during Hurricane Ian and the correspondence from the hotel around measures in place was excellent, especially during a time that i imagine will have been scary for many! Would certainly consider staying again if ever back in the area (but will avoid the lobby bar and head over to Miller's instead).